Cancellation and Refund Policy

This Policy applies to Omnilegal subscription services purchased through the registration and payment flow operated by or on behalf of the Provider. In this Policy, ‘Service’ means the digital service of the Omnilegal artificial-intelligence legal operating system offered per attorney seat on a monthly or annual basis; ‘Subscriber’ means the natural or legal person purchasing the Service; ‘Consumer’ means a natural person acting for purposes outside trade or profession within the meaning of Law no. 6502; and ‘Period’ means the monthly or annual billing period applicable to the subscription plan purchased.

By its nature the Service is a digital service performed instantly in the electronic environment. Omnilegal is an artificial-intelligence tool; it does not replace the attorney's judgment and does not itself give legal advice. The final reading, decision and signature in every case remain with the human attorney pursuant to article 36 of the Attorneys Act no. 1136. The application of this Policy to Subscribers who do not hold Consumer status is, without prejudice to the provisions of the relevant Distance Sales Agreement, limited to the extent that it is compatible with the nature of the relationship.

On matters not regulated in this Policy, the Distance Sales Agreement, the Pre-Contractual Information Form, Law no. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts shall apply.

The Subscriber is entitled to cancel the subscription at any time, without giving any reason and without paying any penalty. Unless otherwise expressly agreed, subscriptions renew automatically at the end of the relevant Period. Where the Subscriber wishes to stop automatic renewal, this may be done from the subscription management section within the account settings or by notifying the Provider through the channel set out in Article 9.

Where automatic renewal is stopped, fees already paid for the current Period are, as a rule and without prejudice to the refund provisions of this Policy, not refunded; however, the Subscriber's access to and right to use the Service continue uninterrupted until the end of the current Period for which payment has been made. At the end of that Period the subscription does not renew and no further fee is charged.

It is essential that a notice to stop automatic renewal reaches the Provider a reasonable time before the renewal date. Notices reaching the Provider after the renewal date take effect for the following Period, and the fee charged for the Period that has already begun is, having regard to the nature of a digital service already used, as a rule not refunded.

A Subscriber who holds Consumer status is, as a rule, entitled under the Regulation on Distance Contracts to withdraw from the contract within fourteen (14) days from the date on which the contract is concluded, without giving any reason and without paying any penalty.

However, the Service is a digital service performed instantly in the electronic environment. Pursuant to article 15, first paragraph, sub-paragraph (g) (m.15/1-(g)) of the Regulation on Distance Contracts, which governs the exceptions to the right of withdrawal, the right of withdrawal cannot be exercised in respect of contracts for services performed instantly in the electronic environment whose performance begins immediately with the Consumer's consent. Accordingly, where the Subscriber, at the time of purchase, expressly consents to performance of the Service commencing immediately at the start of the Period and acknowledges that the right of withdrawal lapses upon that consent, the fourteen-day right of withdrawal is limited to that extent.

It is stated plainly, as required by the principle of good faith, that: so long as the Subscriber does not give this consent, the right of withdrawal is reserved; and where the consent is given, the right of withdrawal becomes legally unexercisable. That consent is obtained separately and intelligibly within the purchase flow; the Subscriber is asked to give an express declaration of intent that performance is requested to begin immediately and that the right of withdrawal will be lost. In cases where a free trial applies, the provisions of Article 4 govern the consequences relating to the withdrawal period.

The Provider may offer a free trial of Omnilegal limited to a defined period. No fee is charged to the Subscriber during the free trial, and during the trial the Service may be made available for demonstration purposes and on a limited basis.

At the end of the free-trial period, unless cancelled beforehand by the Subscriber, the subscription converts to a paid subscription on the plan and fee notified at the time of purchase, and the fee for the first Period is charged to the selected payment instrument. The conditions, price and first charge date of this conversion are clearly notified to the Subscriber at the time of purchase and in the Pre-Contractual Information Form.

To prevent conversion to a paid subscription, the Subscriber may submit a cancellation request before the trial period ends, through the subscription management section in the account settings or through the channel set out in Article 9. Where cancellation is made within the trial period, no fee is charged. Where cancellation is made after the paid Period has begun, the provisions of Articles 2 and 5 apply.

A refund of the fee paid is made to the Subscriber in the following cases: (i) where an erroneous charge or a duplicate (double) charge is made; (ii) where the Service has not been provided at all for a reason not attributable to the Subscriber; and (iii) other cases in which the applicable legislation requires a refund, including cases where the right of withdrawal has been duly exercised and is not subject to the exception.

In the case of erroneous or duplicate charges, the amount wrongly charged is refunded in full. Where the Service has not been provided at all in the relevant Period owing to a technical fault or an impediment attributable to the Provider, the fee corresponding to the period not provided is refunded or, at the Subscriber's option, an equivalent remedy may be furnished. Refund requests are assessed in accordance with the principle of good faith and the applicable legislation.

In assessing whether the cases enumerated in this Article have arisen, the Provider communicates with the Subscriber in good faith and transparently, and clearly notifies the Subscriber of the amount subject to refund and the method of its calculation.

Owing to the digital and instantly performed nature of the Service, the fee relating to a subscription period that has been used (performed) is, as a rule, not refunded. Accordingly, for a Period in which the Subscriber has accessed and used the Service, including cancellations made mid-Period, the fee corresponding to the used period is not refunded; access nonetheless continues until the end of the Period for which payment has been made.

Where the right of withdrawal is validly limited within the scope of the digital-service exception described in Article 3, no refund is made on the mere ground of withdrawal. Likewise, where the subscription is terminated for just cause owing to the Subscriber's conduct in breach of the Contract or the acceptable-use rules, the fee relating to the used period is not refunded.

It is stated plainly, as required by the principle of good faith, that this Article does not cover the cases of erroneous or duplicate charges, non-provision of the Service or refunds required by legislation enumerated in Article 5; in those cases a refund is always made. The rule of non-refund applies only in respect of digital-service periods duly used by the Subscriber and actually performed.

In cases where a refund is to be made, the amount to be refunded is, pursuant to Law no. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts, repaid to the Subscriber within at most fourteen (14) days from the date on which the right to a refund arose or the withdrawal notice reached the Provider.

As a rule, the refund is made to the payment instrument used by the Subscriber at the time of purchase and in the same currency; no additional cost is imposed on the Subscriber. In exceptional cases where a refund to the payment instrument is not possible, the refund may be effected by bank transfer through [iade için banka/IBAN bilgisi], in which case the necessary details are requested from the Subscriber.

The time for a refund to be reflected in the Subscriber's account may vary depending on the operation of the relevant bank or payment institution. The Provider is obliged to initiate the refund within the period falling to it; delays attributable to the payment institution do not constitute a breach of this obligation.

Omnilegal subscription fees are set per attorney seat and on a monthly basis. Prices in Turkish Lira start, for the Starter, Pro, Firm and Enterprise plans respectively, from ₺4.500, ₺13.500, ₺27.000 and ₺45.000; the equivalents of the same plans in United States Dollars start, respectively, from 100, 300, 600 and 1,000 dollars. Where annual billing is selected, two months free apply. Optional additional modules may be charged separately.

The price applicable at the time of purchase, the taxes and the currency applied are clearly shown to the Subscriber in the Pre-Contractual Information Form and on the payment screen. Whether prices are inclusive or exclusive of taxes is stated within the purchase flow; the relevant value-added tax and any other taxes are applied in accordance with the applicable legislation.

Refund calculations are made on the basis of the amount actually charged and the currency applied. The Provider cannot be held liable for differences arising from fluctuations in exchange rates or from the conversion practices of the payment institution; the refund is, as a rule, effected in the currency in which the charge was made.

The Subscriber may submit cancellation, withdrawal and refund requests from the subscription management section in the account settings or by sending electronic mail to [email protected]. In order for the request to be assessed, the Subscriber is expected to provide the information identifying the account and the relevant transaction (for example, the subscription account, the transaction date and the amount).

In cases where a refund to the payment instrument is not possible and a bank transfer is required, [iade için banka/IBAN bilgisi] is requested from the Subscriber. The Provider processes this information solely for the purpose of effecting the refund and in accordance with the legislation on the protection of personal data.

The Provider responds to cancellation and refund requests reaching it within the periods prescribed by legislation and within a reasonable time, and clearly notifies the Subscriber of the outcome of the request and the reasons for it.

In disputes that may arise from this Policy and the subscription relationship, Subscribers who hold Consumer status may, pursuant to Law no. 6502 on the Protection of the Consumer, apply, according to the monetary thresholds, to the Consumer Arbitration Committees or the Consumer Courts at their place of residence or at the place where the transaction was carried out. The relevant monetary threshold is updated each year, and the competent authority is determined having regard to [Tüketici Hakem Heyeti parasal sınırı, ilgili yıl].

For Subscribers who do not hold Consumer status, the law applicable to the subscription relationship and the competent forum are subject to the provisions agreed in the relevant Distance Sales Agreement.

This Policy applies together with the Distance Sales Agreement and the Pre-Contractual Information Form approved at the time of purchase; in the event of any conflict between these documents, the interpretation most favourable to the Consumer and most consistent with the mandatory consumer legislation prevails.